OFFICE OF THE COMMISSIONER OF CUSTOMS

NEW CUSTOM HOUSE: MANGALORE 575 010

 No.II/39/2/2001 Vig                     Date:9-1-2001

                                              PUBLIC NOTICE NO. 1 /2001

Sub: Online Grievance Redressal- Telephonic Complaint Centre in Mangalore Customs Commissionerate –reg

           It has been decided by this Commissionerate to set up a Complaint Centre in New Custom House, Mangalore.

           The purpose of setting up a complaint Centre is to make the grievance redressal mechanism more effective, such as prompt acknowledgement of grievances, their careful analysis, taking decisions for redressal at senior level, sending a reasoned reply to the complainant and selective interaction with public.

           The salient features of this Centre are as follows:

1.The Centre is headed by Sri K Shyamsundar, Joint Commissioner and assisted by Sri M N Subba Rao, Superintendent(Vigilance) who may be contacted at Phone numbers:405140 and 409169 respectively

 2.     Public can register their complaints including on telephone and receive instant acknowledgement of the same in the form of a running serial number.

 3.     Every complaint/grievance will be attended to and suitably disposed off.

4.     The complainant will be provided with a final reply within 30 working days of the receipt of complaint.

 5.     However, to discourage anonymous and pseudonymous complaints, only addressed complaints would be followed up.

6.     A fortnightly review of the Complaint Centre will be undertaken by the Commissioner for its effective functioning. Public and members of Trade are requested to avail the facility.

                                                                sd/-

                                                                                   (P Karthikeyan)

                                                         Commissioner

Copy as per mailing list.

     Attested

        Sd/.

(K Shyamsundar)

Joint Commissioner.