COMMISSIONER OF CUSTOMS
NEW CUSTOM HOUSE, PANAMBUR, MANGALORE – 575 010.

F.No. 7/2000 EDI                                                             Date: 24.06.2002

                                                   Annexures Please Click

PUBLIC NOTICE No. 29/2002

Subject: Indian Customs EDI System (ICES) – Imports : a)Automation of Customs Operations relating to IGM submissions and

b) EDI Connectivity with New Mangalore Port Trust and Shipping Agents.  

Attention of Importers / CHA / Shipping Agents / Steamer Agents / Shipping Lines and all others is invited to Public Notice No.16/2001 dated 31st May 2001 regarding computerized processing of Bills of Entry under ICES. It has since been decided to implement EDI connectivity with New Mangalore Port Trust and Shipping Lines / Steamer Agents at New Custom House, Mangalore for import cargo. This would involve exchange of selected messages for import transaction electronically and would be implemented in a phased manner. Exchange of messages electronically among partners would enable the community partners to exchange the information online phasing out the existing procedure of exchange of information through paper transaction.

The following messages / information relating to import of cargo are identified for the purpose of exchange among Customs, Port and Shipping Agents / Shipping Lines .

Message Name

From

To

Vessel details

Shipping Agent

Customs

Vessel details

Customs

Port

Cargo Manifest

Shipping Agent

Customs

Cargo Manifest

Customs

Port

Container Details

Customs

Port

Container Details

Shipping Agent

Customs

Allocation of IGM No.

Customs

Shipping Agent

Allocation of IGM No.

Customs

Port

Grant of Entry inward

Customs

Shipping Agent

Grant of Entry inward

Customs

Port

Request for Cancellation of IGM

Shipping Agent

Customs

Request for Cancellation of IGM

Customs

Port

Confirmation of Vessel Arrival by port

Port

Customs

Cancellation of IGM No.

Customs

Shipping Agent

Cancellation of IGM No.

Customs

Port

Landing / Tally Report

Port

Customs

Details of the Containers landed and damaged packages

Port

Customs

Excess landed cargo

Port

Customs

Location of Cargo

Port

Customs

Out of charge

Customs

Port

Containers out of charge

Customs

Port

Out of charge-item details

Customs

Port

Gate Pass

Port

Customs

Message exchange exercise for these and other identified messages will be undertaken in a phased manner.

Accordingly, the following changes are being made in the existing procedure for Imports under ICES with effect from 28.06.2002. These changes involve submission of some additional information while filing the IGM Declaration and the related changes in the procedure are indicated below. The existing procedure may be substituted / amended accordingly.

1. FILING OF THE IMPORT GENERAL MANIFEST (IGM)

1.     As per Section 30 of Customs Act, 1962 read with Import Manifest (Vessel) Regulations 1971, the person incharge of the Vessel is required to file an IGM before the proper officer of customs within 24 hours after arrival of the Vessel.

2.     To enable the importer / CHA to file the Bill of Entry under ICES (Import) IGM particulars are required to be filed electronically in the form of a declaration called IGM declaration.

Under the existing EDI procedures IGM declaration consists of 2 parts :

a) Part-I : Vessel Details,

a.     Part-II : Cargo Details, (including Container detail)

1.     The IGM declaration in two parts is required to be filed in the Service Center also. Simultaneously the IGM as per the prescribed format under IGM regulations is required to be filed manually in the import noting section of the Custom House. Further IGM declaration can be filed before arrival of the Vessel i.e. "prior IGM declarations" or after arrival of the Vessel i.e. "final IGM declaration".

2.     The information which could not be filed during the filing of prior IGM declaration can be supplimented after arrival of the Vessel.

2. SUBMISSION OF PRIOR IMPORT GENERAL MANIFEST (PRIOR IGM) DECLARATION:

2.1 Filing of prior IGM Declaration: In the proposed procedures, Shipping Lines / Shipping Agents intending to submit IGM Declarations before arrival of the vessel are required to file the declaration in the service center in three parts.(Part-I , II & III) as follows:-  

o       Part-I- General Declaration containing Vessel details.

o       Part II - Cargo Declaration containing Cargo details

o       Part III –Container Declaration containing Container details

The modified format of the declaration in three parts i.e. Part-I, Part-II and Part-III is given as Annexure-I to this Public Notice.

2.     Shipping LIne / Shipping Agent may file all the three parts of the IGM together or they may file Part-I first and the other two parts later. However these details should be filed before arrival of the vessel. It is only after filing of all the details (Vessel details in Part-I, Cargo declaration in Part-II & container Declaration in Part- III) that the IGM will be submitted to ICES.

3.     Check list and generation of IGM No. After confirmation of the particulars as per the check list generated by Shipping Line / Shipping Agent on filing of General Declaration in Part-I or after filing all the three declarations together, the IGM No. and IGM date will be generated by the system. Before generation of IGM No. & date, data submitted in the declaration can be modified / deleted. IGM No. & date so generated will be communicated to the Shipping Lines /Shipping Agent by generating a print out of IGM containing the IGM number and date at the service center . Two copies of such print out will be generated and both the copies will be handed over to the Shipping Line who will keep one copy for record purpose and submit the other copy alongwith manual IGM.

1.     Manual IGM is to be filed in the Import Noting Section as usual as per practice in vogue along with a copy of the IGM print out obtained from the Service Center.

4.     In the IGM print out, the field "Vessel arrival date" will remain blank.  

3. CONVERSION OF PRIOR IMPORT GENERAL MANIFEST TO FINAL IMPORT GENERAL MANIFEST :

3.1 Record of Entry Inwards

                             i.           On arrival of the vessel the shipping line / shipping agent will approach the designated customs officer with the Entry Inward papers duly endorsed by the Boarding Preventive Officer granting the Entry Inward and all other documents for recording of Entry Inwards details in the System. The application for record of Entry Inwards is given as Annexure-VIII to this Public Notice. Before making the application, the shipping line would make payment of the light house dues.

(ii) The designated custom officer will examine all the entry inward papers signed by the Boarding officer (Prev. officer who boarded the Vessel on arrival ) and then will retrieve the data from the system (on screen) by entering the IGM number and the office will update the database by entering the vessel arrival date (as given by the Boarding Officer), amount of light house dues paid, challan number, date of payment of lighthouse dues and will then record entry inwards details in the system.

                             i.           After the entry inwards is recorded by the designated officer in the system, all the entry inward paper will be submitted to the Import Noting department of Custom House for regularization of IGM as per existing procedure.

3.2 Submission of Supplementary information, requesting for deletion of certain information and or substitution / amendment of information given earlier, after arrival of Vessel to convert the prior IGM to final IGM in the SERVICE CENTER.

                             i.           After the designated officer has recorded entry inwards, the Shipping Line / Shipping Agent may submit an application to the Asst./Dy. Commissioner with a request to permit filing of any amendment / substitution, addition or deletion of information which was given at the time of filing of prior IGM (vessel details in Part-I ,cargo & container details in Part II & III) in the Service Center. Reasons with evidence for entry of additional information, amendment or deletion of information must also be given. After obtaining permission from the Asst./Dy. Commissioner, the declarations will be submitted in the Service Center for data entry.

The declarations will contain all the particulars.

A.    which were not filed during filing of prior IGM declarations earlier.i.e. additional information,

B.    Or which are required to be substituted / amended or deleted.

(ii) Vessel details in Part – I

The supplementary information which includes additions and amendment / substitution of earlier information on vessel details can be filed in the format given as Annexure-II to this Public Notice.

All data elements submitted previously at the prior IGM stage can be amended except the following parameters.

a.     Vessel name & code.

b.     Voyage Number

c.     Shipping line code

d.     Shipping/Steamer Agent code.

e.     Port of arrival

f.       GRT & NRT

g.     Date and time of Arrival

If any of the aforesaid parameters is to be changed, a new IGM is required to be filed.

iii) Container & Cargo details – (Part – II & III)

a) The particulars of cargo or container details of a new Bill of Lading or House Bill of Lading can be filed as additional information after arrival of the vessel in the format given at Annexure-III to this Public Notice.

b) But if the particulars of Cargo were filed earlier, these can be substituted / amended by filing a request for amendment during finalization of IGM in the format given at Annexure-IV to this Public Notice. However, line number and sub-line number cannot be amended.

c) Particulars of a Container can be amended by filing a request for amendment in format given at Annexure-V to this Public Notice. However amendment of Container number is not permitted

d) Addition of a Container with its details can be made by making a request in format given as Annexure-VI to this Public Notice.

e) Existing Cargo Lines and information of a Container can be deleted by filing an application in the format as given in the Annexure-VII to this Public Notice.

f) Amendment of Container number, Line number and Sub-Line number is not permitted. If amendment of Line number / Sub-line number and Container number is required, then these partiuclars have to be deleted first and the new Line number / Sub-line number or Container number can be added. ( Detail procedure for amendment, deletion and addition may be refered at Para 5,6 & 7).

If no request for addition amendment or deletion is filed, the previous information provided while filing prior IGM will be treated as final.

                             i.           Check list - After confirmation of the particulars as per check lists generated, the additional / amended, deleted IGM information will be submitted to the ICES for approval by the Asst../Dy. Commissioner through the module provided in the system.

                            ii.           Communication of acceptance of information - Acceptance of the final information will be communicated to the Shipping Lines / Shipping Agents in the form of a Final IGM print out. Two copies of such print out is generated and both the copies of IGM printout will be handed over to the Shipping Agent / Shipping Line out of which one copy may be submitted along with the manual IGM documents and Entry Inward papers signed by the Boarding Preventive Officer, in the Import Noting Section for regularization / finalization of prior IGM as per existing procedure. 

4. SUBMISSION OF FINAL IGM DECLARATION :

4.1 In case the shipping line / Shipping Agent is filing the IGM after arrival of the vessel i.e. where no prior IGM is filed the following procedure shall be followed :-

o       Filing of declaration - As all the particulars with respect to vessel, cargo and containers are available after arrival of the vessel,. these particulars can be submitted as Final IGM declaraton in the following format in the service center.

o       Part-I- General Declaration containing Vessel details.

o       Part II - Cargo Declaration containing Cargo details

o       Part III –Contianer Declaration containing Contianer details

Note :- The Final IGM Declaration format in Part – I & II& III is given in Annexure-I to this Public Notice 

                             i.           Check list - After confirmation of the particulars as per the checklist generated, IGM No. and Date will be generated by the system . IGM data so entered will be submitted to the System for grant of Entry Inwards.

                            ii.           Print out of Final IGM - The particulars of IGM with IGM No. and Date will be communicated to the shipping line / shipping agent by generating a print out at the service center in duplicate.

                          iii.           After filing of IGM in the service center the entry inwards will be granted by the designated officer in the system.

                          iv.           Both the copies of the print out so generated at the service center will be handed over to shipping line / shipping agent. One copy of the print out will be submitted by the shipping line / shipping agent to the Import Noting Section of the Custom House along with manual IGM documents.

5. AMENDMENT OF IGM PARTICULARS

1.     Procedure of Amendment of IGM

        i.           The shipping Lines / Shipping Agents are required to submit a written request to the Asst../Dy. Commissioner seeking amendment of IGM particulars with reasons. If satisfied the Asst../Dy. Commissioner will permit the amendment to be entered into the system.

      ii.           The Shipping Line / Shipping Agent then will present the amendment request in the service center for data entry.

     iii.           After the confirmation of the particulars as per the check list generated, the amended information / particulars will be submitted to the ICES for approval by Dy./ Asst. Commissioner through the module provided in the system.

Note :-

a.     Amendment could be permitted only after allotment of IGM NO.

b.     IGM No. & date cannot be amended. 

5.2 NATURE OF AMENDMENT

5.2.1 Amendment of Vessel details.

All parameters of vessel details in IGM declaration Part-I could be amended except.

1.     Vessel Name

2.     Vessel Code (call sign)

3.     Voyage No.

4.     Shipping Line code

5.     Shipping Agent code

6.     Port of arrival

7.     GRT & NRT

8.     Date & time of arrival

However, if the above parameters are required to be changed the IGM has to be cancelled. After the approval of the request of cancellation, a fresh IGM has to be filed with desires changes. Request for amendment of the Vessel particulars can be filed in the format given in Annexure-II to this Public Notice. Request for cancellation is required to be made by the shipping line / shipping agent to the Dy./Asst. Commissioner and should be approved. Procedure of cancellation of IGM given in para –8 shall be followed for this purpose.

Note- If cargo line information is already submitted vessel type can not be amended as "E"_ Empty

5.2.2 Amendment of Cargo details

Particulars of cargo of a line / subline in Cargo Declaration in Part-II could be amended by filing a request in the format as given as Annexure-IV to this Public Notice.

Note – For amendment of cargo of a line / subline, the Shipping Agent/ Shipping Line has to indicate the line No. / subline No. as indicated in the IGM printout obtained by him from the service center while filing IGM

However the following parameters cannot be amended in the cargo declaration in Part II.

    1. IGM No. & Date

2.     Line No.

3.     Sub Line No.

If amendments of cargo lines/ sublines are required it can be done by deleting the cargo line alongwith all its particulars and then by entering particular of a new cargo line. Procedure of deletion is given in Para-7.1 and procedure for addition of cargo line as given in Para-6.1 shall be followed for the purpose.

Note :- It is however be noted that deletion of Line No. / Sub-line No. is not permitted if Bill of Entry is filed. Reuse of deleted Line number and Sub-line number is not permitted.

5.2.3 Amendment of Container details

In Container details part-III all particulars of a container of a line No / sub line No could be amended: Request for amendment of details of a Container can be made in the format given in Annexure-V to this Public Notice.

Note – For amendment of container details of a container of a line / subline , the Shipping Agent/ Shipping Line has to indicate the line No / subline No as indicated in the IGM printout obtained by him from the service center while filing IGM

However the amendment of Container Number is not permitted

If the Shipping lines or Shipping Agent intends to substitute the Container No., he has to request for a deletion of the Container No. and after deletion is carried out in the system a new Container number with particulars can be added. The procedure for deletion of Container number as given in Para-7.2 and procedure for addition of Container number as given in Para-6.2 shall be followed for the purpose.

6. ADDITION OF CARGO LINES AND CONTAINER DETAILS.

1.     Addition of Cargo Lines

1.     In case where the Shipping Agent / Shipping Line intents to add/ suppliment the cargo particulars including container particulars of a Bill of Lading or House Bill of Lading, the following procedure will be followed to suppliment the Cargo Lines.

Note -If vessel type is declared as "E " _ EMPTY cargo lines can not be supplimented .

                             i.           The shipping Lines / Shipping Agents are required to submit a written request in the format given as Annexure-III to this Public Notice to Asstt./Dy. Commissioner seeking addition of Cargo Lines in the IGM alongwith the reasons. If satisfied the Asstt./Dy. Commissioner will permit the addition of cargo lines to be entered into the system in the Service Center.

                            ii.           After the confirmation of the particulars as per check list generated by the shipping line / shipping agent, the addition of cargo line information / particulars will be submitted to the ICES for approval by Dy./ Asstt. Commissioner through the module provided in the system.

 6.2 Addition of Container particulars :

                             i.           The shipping Lines / Shipping Agents are required to submit a written request in the format given as Annexure-VI to this Public Notice to the Asst../Dy. Commissioner seeking addition of container particulars of a new container covered under a Bill of Lading / House Bill of Lading alongwith the reasons. If satisfied the Asst./Dy. Commissioner will permit the addition of container particulars to be entered into the system in the Service Centre.

                            ii.           After the confirmation of the particulars as per check list generated, the addition of container particulars will be submitted to the ICES for approval by Dy./ Asst. Commissioner through the module provided in the system.

7.     DELETION OF CARGO LINES :

7.1      In case Shipping Lines / Shipping Agents intends to delete Cargo details of a particular line or sub-line, he may do so by following the procedure given below :

                             i.           The shipping Lines / Shipping Agents are required to submit a written request to the Asst./Dy. Commissioner seeking deletion of Cargo details relating to a Line or a Sub-line alongwith the reasons in the format as given in Annexure-VII to this Public Notice. If satisfied the Asst./Dy. Commissioner will permit the deletion request of the cargo details to be entered in the system.

                            ii.           The Shipping Line / Shipping Agent then will submit the request for deletion of cargo details in the service center for the purpose of data entry.

                          iii.           After the confirmation of the particulars as per check list generated, the deletion of cargo details will be submitted to the ICES for approval by Dy./ Asst. Commissioner through the module provided in the system. 

Note :- To delete the details of Cargo of a specific line or sub-line, the Line number, Sub-line number of the Cargo as mentioned in IGM printout be indicated. When the Cargo line is deleted the details of the Cargo including the Container particulars will also be deleted. Deletion will not be permitted if Bill of Entry is filed. 

7.2 DELETION OF CONTAINER DETAILS :

In case Shipping Line / Shipping Agent intends to delete Container details of a specific container of a particular line or sub-line, he may do so by following the procedure given below :

                             i.           The shipping Lines / Shipping Agents are required to submit a written request to the Asst./Dy. Commissioner seeking deletion of Container details of the specific container relating to a Line or a Sub-line giving the reasons in the format as given in Annexure-VII to this Public Notice. If satisfied the Asst./Dy. Commissioner will permit data entry of the deletion request in the Service Center.

                            ii.           After the confirmation of the particulars as per check list generated, the deletion of container details will be submitted to the ICES for approval by Dy./ Asstt. Commissioner through the module provided in the system.

Note :- To delete the details of Container of a specific line or sub-line, the Line number, Sub-line number as mentioned in IGM printout alongwith the Container number be indicated.

NOTE- After entry of request for amendment /addition/deletion at the service center an Amendment number will be generated by the system. The Amendment No will be communicated to the Shipping Line / Shipping Agent by the service center 

7.     CANCELLATION OF IGM.

8.1 In case of non-arrival of Vessel or some specific other reasons ( as stated in Para –5 2.1) the Shipping Agent / Shipping Lines can request for cancellation of IGM to the Dy./Asstt. Commissioner specifying the reasons for cancellation as per the format given in Annexure-IX to this Public Notice. If satisfied, the Dy./Asst. Commissioner will permit data entry of the cancellation request of IGM in the Service Center.

8.2 The cancellation of IGM will be approved by the Dy./Asst. Commissioner in the system through the module provided for the purpose.

8.3 Shipping Lines / Shipping Agent are required to submit the particulars for cancellation of IGM correctly otherwise the request will be rejected and error message will be transmitted to the Shipping Agent.

8.4 If the request is submitted at the Service Center, the error message is communicated through the enquiry window in the Service Center and the Shipping Line / Shipping Agent is required to rectify the error message before acceptance. However, if the request for cancellation is submitted through EDI interface, the error message in case of discrepancy will be transmitted through the same interface.

5.     In case of a valid request for cancellation, the confirmation report about the Vessel arrival will be obtained from Port. After obtaining the report from Port, Asst./ Dy. Commissioner will accept or reject the request.

6.     The acceptance of cancellation or otherwise, will be confirmed to the Port as well as to the Shipping Line / Shipping Agent electronically if filed through EDI interface or it is communicated as a "printed check up cancellation message" from the service center and can also be checked up from the enquiry window of the service center.

Note :- 1) It may be noted that in case of cancellation of IGM, all the Bills of Entry filed against the IGM will get cancelled.

2) Cancellation of final IGM is not permissible if entry is granted and the Bill of Entry is filed against the IGM. 

8.     IMPLEMENTATION OF UNLOCODE

9.1 All the location codes used in ICES for indicating details like the port code in IGM declaration are based on a 3 character code. However in order to commence the EDI it was considered essential to use an international code for this purpose.

9.2 Accordingly, the existing directory of location codes in ICES (3 characters) would be changed to a new directory (6 characters) based on the UN/LOCODE. Details of all the location codes used in the Customs directory are available at www.unece.org/cefact/index.htm. However, the Customs directory has a different structure and incorporates certain minor changes as indicated below. Hard copies of the complete directory would be available at the service centre for consultation at the time of filing the IGM declarations. If required, as a one-time measure of facilitation, the concerned Associations may contact DC (EDI) Chennai Custom House for obtaining the directory on floppy. The following points may kindly be noted for implementation at the time of filing IGM declaration at the Service Centre / through EDI.

9.3 Though the directory itself is character of 6 in size, for all locations outside India, the location code should be indicated using five characters only, the first two characters indicating the country code and the next three characters indicating the port code.

9.4 If the code for a particular international port does not exist in the UNLOCODE directory, then a five-digit-code of the nearest port in that country should be used and it should be suffixed with the letter `X’ as the sixth character, to indicate that it is not the exact port code but an approximation.

9.5 The name of the actual port whose code is not available in the UN/LOCODE list would also be required to be entered at the Service Centre.

9.6 In case the despatch point is other than a port, eg. an oil in international waters, the code XXXXXX is to be used.

9.7 For Indian locations all the port codes must be indicated at 6 character level. The first two characters would be the country code, the next three the port code and the last character is the functional identifier.

9.8 The functional identifier indicates the nature of the location ie whether it is a port, airport, ICD, land border etc. Though a city in India may have more than one functional identifier shown against it in the UN/LOCODE list / unece.org website, only one identifier should be indicated at a time (eg. INRTC1 for Ratnagiri port and INRTC4 for Ratnagiri airport ) Details of the functional identifiers are indicated below:

1.     Function not known, not yet specified

2.     Maritime (port)

3.     Rail terminal

4.     Road terminal

5.     Airport

6.     Mail (postal exchange office)

7.     Multinational functions ICDs etc.

8.     Fixed transport functions (eg. oil platform)

9.     Border crossing

To repeat, for all locations outside India, the code is to be indicated only at 5 character level except, when an `X’ is required to be suffixed to indicate that the location is not covered in the UNLOCODE and an approximate location code is being used.

9.9 It may also be noted that certain codes for Land Customs Stations, coastal ports and rail locations within India, have been included in the ICES directory, though they are not yet included in the UN/LOCODE list. However, these codes have already been forwarded to the UN-ECE and are likely to be included in the UN/LOCODE list shortly (They are distinguished by the word "proposed" in the remarks column, within the ICES port code directory).

9.10 The ICES location code directory would be updated by Customs once a month based on the extant version of the UN LOCODE list available on the above website. This would be done on the last working day of each month. Trade is advised to ensure that their code directory is also similarly updated, in the format used by the Customs directory. 

10. PROCEDURE OF FILING IGM DECLARATION THROUGH EDI INTERFACE

10.1 EDI message exchange between customs, the designated Shipping Agent and the Port Authorities would commence from a date to be announced latter. Once the initial exchange of message is stabilized more Shipping Agents / Steamer Agents / Shipping Lines would be invited to join the project.

10.2 Submission of Final IGM : In case of Shipping Agents / Shipping Lines who are participating in the EDI pilot project, , the submission of IGM would be transmitted through the agreed EDI interface from a agreed date.

10.3 After validation of the data the IGM No. And Date would be generated and transmitted to the Shipping Lines / Shipping Agents and the Chennai Port Trust as per the EDI message format agreed upon.

10.4 The IGM No. is allotted if there is no error in the information / message submitted by the Shipping Line / Shipping Agent. In case of an error the message will be rejected and the error message transmitted to the Shipping Line / shipping Agent.

10.5 Submission of Prior IGM : In case of prior IGM where IGM declaration are not transmitted with Cargo and Container details, these information can be substituted at a latter stage after arrival of the Vessel. Error free supplementary messages would be accepted and the Manifest will be regularized and treated as the Final Manifest. However, if there is any error, then an error will be transmitted and the same message has to be rectified, before its acceptance.

10.6 However the procedure of filing manual IGM as explained above in the Import Noting Center will continue.

10.7 Amendment of IGM :

Request for amendment , addition, deletion of IGM particulars and cancellation of IGM can be transmitted through the EDI interface as per the agreed format to the DY./Asst. Commissioner, who may approve / or disapprove the request amendment / cancellation. In case the cancellation is approved a confirmation of the cancellation would be provided to the New Mangalore Port Trust and Steamer Agent / Shipping Line electronically through the Edi interface. In case of submission of incorrect particulars the error message will be transmitted back to the Shipping line and shipping agent and would need rectification before acceptance by the system. 

11 .Registration of Steamer Agents / Shipping Lines / Container Agents with PAN particulars :

           In order to file the documents as per the revised guidelines the Shipping Agent / Shipping Lines / Container Agent / Custom House Agent are required to get their particulars registered with the PAN particulars at the Custom House by filing information in the format given in annexure 4 & 5 .to the Public Notice. For submission of documents under ICES, registration of PAN particulars are mandatory. The Shipping Agent / Shipping Lines / Container Agent/ Custom House Agent are advised to submit the original PAN (alongwith a photo copy) issued by Income Tax Authorities at the time of registration. The original PAN will be returned after the registration and the photocopy will be retained for record purpose. . The Shipping Agent / Shipping Lines / Container Agent / Custom House Agent who have already registered their details can only register the PAN by giving an application as per the format in Annexure –6 to the Public Notice. No documents can be filed by any Shipping Agent / Shipping Lines / Container Agent / Custom House Agent without having their PAN register in the Custom House. 

12. GRIEVANCE HANDLING :

            The Asst. / Dy. Commissioner of Customs (Import) may be approached by Shipping Lines / Shipping Agents for settlement of any problem faced at any stage during import clearance. They may also contact the Addl. / Joint Commissioner of Customs in this behalf, if necessary

                                                                           (P. KARTHIKEYAN)

                                                                 COMMISSIONER OF CUSTOMS